It’s the rarest kind of stupa, and this project was blessed by the Dalai Lama. And in 2012, they added the only Kalachakra Stupa - a stupa (a mound-like structure containing relics used in Buddhism for a place of meditation) whose symbolism isn’t connected to the Buddha’s life but instead is used to protect against negative energies. The 18-foot tall smoky quartz geode was also purchased from the Uruguayan farmer. The castle also has the tallest pair of bookmatched geodes in the world. In order to experience it, you’ll want to book the Enchanted Cave Immersion, an hour-long guided experience for you and up to 3 of your friends to meditate in the belly of this geode. Exchanges and vouchers may take up to 10days to process.The owners of the Crystal Castle purchased it from an Uruguayan farmer as a celebration of the Crystal Castle’s 30th year. Returns for items that are damaged (Returned at the customers cost) item must be returned in substantial packaging to prevent further damage (this item will be sold as a seconds piece) once the item is received back to us we will issue 1) a replacement item like for like or similar if no piece is similar we will offer a credit voucher. While you all care is taken to prevent breakages this does occur from time to time. Once a credit is ready to be issued we will notify you by email (please note that once the item has been received this can take up to 10working days to process a credit). Returned items must be returned at the customers expense and refund packaged correctly so no damage is incurred. However if at the discretion an item is accepted for a return we will issue you with store credit. It is your responsibility to know your country’s duties and taxes and this is your responsibility to pay.Ī live Instagram sale will never be included in a sale please note if a mistake occurs where your live sale has been discounted your items will not be shipped till the difference is paid.Īs we are a home business we do not allow pick ups due to health and safety.ĬONTACT FOR SHIPPING AND RETURNS: are unable to be returned if you change your mind. Please notify us if this has happened, please send us a photo of your broken item and a photo of all the packaging this is important for a courier damage claim, we will contact the courier company for them to collect the item (they have a damaged product policy to where they collect the item and evaluate what happened) Following this we will arrange replacement as our first option, if replacement is unable to happen we will issue you with a store credit or refund (due to the vast difference in different pieces we will be unable to offer a replacement of the same item unless we have several of the same item). From time to time this may be a slower process in which customers will be notified (e.g when we have a clearance sale)įrom time to time breakages and damage do happen even with the upmost care we take in packaging. New Zealand Post / Post Haste / DHL / FEDEX are our preferred courier optionsĭue to the nature of packing fragile items and this being a slow process we have longer shipping times than most companies. We use the following companies depending on backlog and rural shipping within different companies. Which then your order is packed - booked for shipping and then courier is booked (this service is currently taking between 12-24hours to pick up 80% of our parcels) If your parcel has not moved within the system for a week or changed status please call courier post or the courier company assigned to your courier. Please note as soon as payment is received your order is then put into the queue for packing this maybe 24 hours depending on when payment is made. If your order is urgent please let us know we will try our best to prioritise your order. During Large Sales or Close of boxes for end of month - Please allow up to 7-10 working for packing, due to the size of boxes and the amount of orders these take longer to pack. Packing time is 2-5days for standard lives and purchases. Please allow 2-5 days for a return email if your query is urgent please mark your heading as urgent and reason why in heading caption. It is your responsibility to know our shipping terms and conditions and returns policy. Please check our shipping and returns policy at the bottom of the page for further information. If your parcel is urgent please email us your order number we will be happy to try help get it to you faster. Packing is 1-3 days and up to 10 days in a SALE. Shipping is between $10 and $15 depending in if your standard or rural. We ship using both courier post and post haste, depending on the more favourable option for where you live.
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